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HouseFx - Resolving Dispute

Resolving Dispute

Whenever the need arises to make a protest, we ask that you follow the process outlined below, this will help us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

  1. gather all supporting documents that relate to your complaint, contemplate about the queries you want responded and decide what you want us to do.
  2. contact your account manager directly. Remember, if the problem is current a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to fittingly resolve your complaint, please ask them to refer the complaint to their manager. If your complaint is about your account manager, please ask to speak to our Compliance department.
  3. If your complaint cannot be resolved then you may refer the matter to our Compliance department if we have not already done so. They will review your complaint and contact you directly.

We aim to resolve most matters within the shortest time possible. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.

Dispute Resolution

Our account managers, supervisors or Compliance team will be able to resolve your protest. If despite our best efforts, you believe your protest has not been reasonably dealt with, you may wish to contact an external dispute resolution scheme.



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** **International House of Business LTD (HouseFx) is registered in St. Vincent and the Grenadines; Registration number, 24123 IBC 2017
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