HouseFx - Privacy Policy
Privacy Policy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website, you agree to be bound by this privacy policy.

We are required to maintain certain personal data about individuals for the purposes of satisfying our operational and legal obligations (to open an account, transact business effectively and to safeguard your assets and your privacy). We recognize the importance of correct and lawful treatment of personal data as it helps to maintain confidence in our organization and to ensure efficient and successful outcomes when using this data.

Purpose of the Data processing

We collect your personal data to provide you with our services as specified in all our documents regulating our business relationship with We only use personal information as appropriate to provide you with a high quality of service and security. For example, we may use the information collected from you to verify your identity and contact information and to establish the business relationship with you. We may also use this information to establish and set up your trading account, issue an account number and a secure password, maintain your account activity, and contact you with account information. We also use your personal data to process and execute your trading orders. We also may use your personal data in order to receive or send payments to you / from you. In this case, we may share your personal data with external payment provider, which you use to process the payment to us / from us, for example: your bank, corresponding banking institution, payment services provider. All this information helps us improve our services and inform you about new products, services or promotions that may be of interest to you.

Principles of the Data processing

All personal data is:

  • Fairly and lawfully processed;
  • Processed for a lawful specified purpose;
  • Adequate, relevant and not excessive;
  • Not kept for longer than necessary;
  • Processed in accordance with the individual’s (data subject’s) rights;
  • Secure;
  • Not transferred to other countries without adequate protection.

Personal Data We Collect

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website, in emails, by calls, in our live chat, support center;
  • Up-to-date data about yourself, if you register your personal details to use our service;
  • Data you provide to us in the applications we ask you to fill in;
  • Details of your visits to our website, details of your emails, calls and requests sent through the live chat, support center from, including, but not limited to: traffic data, location data, weblogs and other communication data, the resources that you access, devices and services you use to contact us.

The personal data that we collect from our customers, process and control to provide our services, include:

  • name, date of birth, address;
  • contact details, such as: email address, phone number, postal address, messengers and/or social networks ID;
  • financial data: source of funds you deposit or intend to deposit to us, source of wealth, your balances with us;
  • occupation and name of employer;
  • payment data: deposits and withdrawals amount, date of payment, banks and other payment institutions involved in the payment process;
  • trading data: orders and their execution results;
  • technical data such as your IP addresses used to access our website and services, your activity logs in our systems.

Considering our obligations under respective AML regulations we also collect, process and keep the documents, which the customer provides to us to verify the information specified above. This include: passport, driving license and other ID copies, utility bills or other documents confirming the address of the customer, bank or other financial institutions statements, documents confirming source of funds and/or source of wealth etc.

We also collect the information about current, past and prospective clients and customers, website visitors, etc. with whom we have dealings. This information may include information required to communicate with you, including your name, mailing address, telephone number, email address and your location information.

We may also ask you for information when you report a problem with our website. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. Subject to the provisions of this policy specified below, you are also entitled to have us (HouseFx) erase your personal data, cease further dissemination of the data and potentially have third parties halt processing of the data. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. However, if you choose not to provide data that is necessary to provide a service or feature or to withdraw the data that is still relevant to original purposes of processing, you may not be able to use that service or feature.

The data we collect depends on the context of your interactions with HouseFx, the choices you make, including your privacy settings, and the service and features you use. HouseFx shall comply with the regulations applicable to the financial services providers, including AML regulations. As a result, we need to collect, process and keep your personal data to meet the applicable legislation requirements. Your refusal to provide us with the personal data in some cases may lead to freezing of your accounts with us and the funds held on such accounts. Under certain circumstances, we shall also report your activity and respective personal data to authorities.

Personal data may consist of data kept on paper, computer or other electronic media

Your rights

As a data subject which provides its personal data to us you are entitled to:

  • obtain from us an information whether your personal data is being processed by us. You may also access your personal data and request us to provide you with a copy of your personal data;
  • obtain from us without undue delay the rectification of inaccurate personal data. You also have the right to have incomplete personal data completed;
  • subject to the data protection regulations applicable to you, you may request from HouseFx the erasure of your personal data without undue delay. The request shall be made on the legal grounds provided in the data protection regulations applicable to you, which include among other:
    • the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
    • you withdraw your consent on which the processing is based according to the provisions of the applicable to you data protection regulations and where there is no other legal ground for the processing;
    • you object to the processing pursuant to the applicable data protection regulations and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing;
    • the personal data have been unlawfully processed;
    • the personal information have to be erased.

You should also pay an attention that being a financial services provider we shall keep a part of your personal data to comply with regulatory recommendations, Money Laundering Regulations 2007 and other applicable legislation. Your request to erase your personal data would not affect such part of the personal data.

  • subject to the data protection regulations applicable to you, you may request from HouseFx to restrict processing of your personal data in the following cases:
    • the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of your personal data;
    • the processing of your personal data is unlawful and you oppose the erasure of your personal data and request the restriction of their use instead;
    • HouseFx no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims;
    • You object to processing pursuant to the applicable data protection regulations pending the verification whether the legitimate grounds of us override yours.
  • you shall be notified by us once any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data have been disclosed takes place;
  • receive your personal data, provided to HouseFx, in a structured, commonly used and machine-readable format and you have the right to transmit those data to any third party. You may also ask us to transmit your personal data directly from HouseFx to other person in case such other person support the data formats and secure connections used by HouseFx to transmit such data;
  • object, on grounds relating to your particular situation, at any time processing of your personal data. If you do so, HouseFx wouldn’t process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims. Such grounds include among other the responsibilities of HouseFx arising out of AML regulations;
  • You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. However, we could do so if this is necessary for entering into, or performance of, a contract between us. We use an automated information system, which collects and process your personal data and make a pre-decision in respect to the entering into agreement with you or requests an additional information from you in order to execute our obligations under the agreement with you.

Reasons we share your personal data

Occasions may arise where we or one of our other clients have some form of interest in business being transacted for you. If this happens or we come aware that our interests or those of one of our other clients conflicts with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

When we make personal recommendations to specific investments, we are required to take reasonable steps to ensure that the recommendation is suitable for the client’s needs and circumstances.

Outside Activities and other Potential Conflicts of Interest

Employees must never permit their personal interest to conflict with, or to appear to conflict with, the interests of the Firm. When faced with a situation involving a potential conflict of interest, ask yourself whether public disclosure of the matter could embarrass HouseFx” or you, or would lead an outside observer to believe a conflict of interest, including those in which you may have been placed inadvertently due to either business or personal relationship with customers, suppliers, business associates, or competitors of HouseFx,

Disclosure of Conflicts of Interest

Where we identify that an actual or potential conflict of interest exists we will notify you in writing of that fact to enable you to make an informed decision about whether or not you wish to proceed.

Recording Conflicts of Interest

HouseFx will keep and maintain a record of circumstances in which a conflict of interest may, arise, or has arisen, as a result of the activities carried out by the Firm.

Managing Conflicts

To ensure that HouseFx manages conflicts of interest effectively, the Chief Executive Officer will have overall responsibility to enabling that the Firm identifies and manages any conflicts of interest appropriately, effectively, and in line the with HouseFx Rules and regulations

Staff Understanding

All our employees are made aware of this policy to highlight and emphasize the importance of identifying and managing conflicts of interest.

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** **International House of Business LTD (HouseFx) is registered in St. Vincent and the Grenadines; Registration number, 24123 IBC 2017
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